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Warranty / Repair

If a defective article has been delivered

Please verify your order upon receipt of the goods for any apparent defects like the condition of the articles and the completeness of the order. Should the delivered goods show apparent defects, including damages caused during transport, please reclaim immediately. Provided you are a consumer, the failure to reclaim immediately does not affect your warranty rights.

In case you are a merchant and the order is part of the operation of your commercial enterprise, you must claim apparent defects immediately. If these defects are not claimed on time, the goods are considered to be approved.

Should the delivered goods show any damage caused during transport, please let the forwarder confirm it immediately in writing. For further information please read below on transport damages.

Contact our service hotline (++49 931/9708 800) to see what further steps are required to settle the matter. Our service team will find the best solution for you. Large defective units can either be picked up by our personnel or be repaired on site. In case you need to return a defective article, we will of course reimburse you the shipping costs. We will take care that defective articles will be replaced as soon as possible.

Transport damages and loss of consignments

Damaged packages

All consignments are thoroughly controlled before they are shipped out. The data of the final inspection for each delivery are recorded in our EDP system. We guarantee that your order leaves our premises in perfect condition.

In spite of careful packaging and precise handling - sometimes goods get damaged during transportation.

As a matter of principle everything we ship out is insured. Through electronic booking of all outgoing goods we can accurately track your consignment from the time of dispatch up to its final destination. (refer to track and trace).

Gewährleistung / Reparatur
Unser spezielles, durchgehend beschriftetes Klebeband.

If the consignment is obviously damaged or delivered incompletely upon delivery

Please refuse to accept obviously damaged packages or missing/incomplete shipment and contact us. The responsible delivery company (e.g. DHL...) will write a damage protocol.

If you have accepted the consignment already, please contact our service team, either by e-mail info@technikdirekt.de or telephone (++49 931 9708-800).

Please have your customer number and your invoice number at hand. We will certainly replace the item as soon as possible.

If a damage is noticed after the goods have been unpacked

If package and security tape are intact and the damage of the consignment is not evident, please contact our service team, either by e-mail info@technikdirekt.de or telephone (++49 931 9708-800).

Please have your customer number and your invoice number at hand. We will certainly replace the item as soon as possible.

Damaged large items

If the consignment is obviously damaged upon delivery

Please refuse to accept the consignment with an appropriate comment on the consignment note from the transport company. Please contact our service team, either by e-mail info@technikdirekt.de or telephone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will arrange in consultation with you a replacement of the consignment

If the damage is not evident until the goods are unpacked

If the large item seemed to be intact until it was unpacked please contact our service team, either by e-mail info@technikdirekt.de or by phone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will arrange in consultation with you a return pick-up as well as a replacement of the consignment. We might possibly offer you a quick and uncomplicated repair job on site.

Loss of consignment

After receiving the information that your item has been dispatched, you can track the status of your consignment via track and trace at any time. If the delivery is still missing, please contact our service team, either by e-mail info@technikdirekt.de or by phone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will immediately track the consignment and keep you informed. You will certainly receive a replacement as soon as possible.

Manufacturer's warranty and guarantee

Please note that for all electronic items the guarantee provisions of the manufacturers apply. Several manufacturers grant guarantees for their products which exeed the warranty rights.

Our sevice team will gladly assist you:
Specially trained consultants are always there to answer all your questions in matters of guaranty and warranty.

Also for large items there is a statutory warranty of 24 months from the date of purchase.

In case of defects with large items please contact us first. We will make arrangements with you regarding the collection and the repair of the appliance. Often an authorized repair service team can provide quick and professional help on site. Our sevice team will gladly assist you.

Repair service

Defects in high quality, branded name articles are not always avoidable. This is first of all very annoying but TECHNIKdirekt will help and find a quick and easy solution.

Important information regarding repairs of articles with or without guarantee is as follows:

Most important for you as a consumer is a quick and a cost-effective maintenance of your device.

Many of our suppliers and service partners offer a reasonable and comfortable solution such as a pick-up or on-site repair service. Our customer service team will gladly assist you if you have any further questions (see below).

Any further questions?

No manufacturer details found? Guarantee terms expired? Device has not been purchased through TECHNIKdirekt? How long is the period of guarantee? Worth repairing? .....

Questions upon questions – our service team will gladly assist you.

Specially trained consultants will answer all your questions in matters of „repair“.

If you wish to send us goods for repairs
In case no service partner can be located on site, following points should be considered:

Cost estimates:

Before repairing old appliances a budget estimate is advisable. TECHNIKdirekt provides this service for all chargeable repairs.

If we reject to repair you will be charged for the budget estimate. If you order a new item at TECHNIKdirekt instead, the estimate charges are free of cost.

Important information:

For large domestic appliances (e.g. washing machines or LCD TVs) TECHNIKdirekt does not offer any repair service. In such cases please contact an authorized service company on site.

Our customer service team will gladly assist you.

This is what you should bear in mind when sending in your repairs

Your parcel with the defective article should include the following:

  • the defective article only (without accessories)
  • a copy of the bill (if available)
  • a completely filled in return form of TECHNIKdirekt

Please back up any data on storage media and delete it afterwards. Unfortunately, we are unable to back up or restore your data.

Please choose a safe transport package to prevent further damages. We therefore recommend to ship all items as a parcel. You will be notified as soon as your package arrives at TECHNIKdirekt. Any repair within the scope of the implied warranty or manufacturer warranty is free of cost. The repaired article will be sent to you free of charge.

Repairs subjected to a fee are only carried out with your agreement.
Repaired items are usually sent back to you via cash on delivery.

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