Service / Support

Individual expert advice is very important. It enables us to meet your demands and expectations. Should you need assistance before placing your order, we will be happy to give you suggestions and help you make the right decision.

We invite you to use our customer service. Our product specialists will be glad to assist you. You can rely on their expertise.

Technical problems? We also offer after sale support!
Do you have difficulties when trying to connect your TV or install the software? Your new appliance does not seem to work the way you expected?

No problem, we can help you! Our experts will support you personally or, if necessary, refer you to a special hotline of the device manufacturer. So that we can solve your problem quickly, please have the following information ready for your call or provide it in the case of e-mail enquiries:

  • your customer number
  • manufacturer and model of the purchased item
  • description of the fault
  • your e-mail address and
  • a telephone number where we can contact you during the day.
You can contact our service team:

Monday till Thursday from 8:00 a.m. to 5:00 p.m.
Friday from 8:00 a.m. to 3:00 p.m.

by telephone on 0931 9708-800
per fax on 0931 9708-850
by e-mail:

For TECHNIKdirekt Business customers:

by telephone on 0931 9708-456
by fax at 0931 9708-459
by e-mail at

If the line is busy, you can always fill in our online contact form to send us an e-mail. We will get back to you as quickly as possible.

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