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 Warranty, repairs and return | |||||||||
| Damages in transit and packet loss | |||||||||
| Damaged consignments | |||||||||
All consignments are thoroughly controlled before they are shipped out. The data of the final inspection for each delivery are recorded in our EDP system. We guarantee that your order leaves our premises in perfect condition. In spite of careful packaging and precise handling - sometimes goods get damaged during transportation. As a matter of principle everything we ship out is insured. Through electronic booking of all outgoing goods we can accurately track your consignment from the time of dispatch up to its final destination. (refer to package tracking). Important information for you: Our parcels are sealed by a special, marked security tape - Please check it immediately upon arrival, as well as the rest of the packaging for obvious damages.  If the consignment is obviously damaged or delivered incomplete Please refuse to accept obviously damaged packages or missing/incomplete shipment and contact us. The responsible delivery company (e.g. DHL...) will write a damage protocol. If you have accepted the consignment already, please contact our service team, either by e-mail info@technikdirekt.de or telephone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will certainly replace the item at the earliest. If a damage is first noticed after the goods have been unpacked If package and security tape are intact and the damage of the consignment is not evident, please contact our service team, either by e-mail info@technikdirekt.de or telephone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will certainly replace the item at the earliest. | |||||||||
| Damaged consignments of large items | |||||||||
If the consignment is obviously damaged upon delivery Please refuse to accept the consignment with an appropriate comment on the consignment note from the transport company. Please contact our service team, either by e-mail info@technikdirekt.de or telephone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will arrange in consultation with you a replacement of the consignment. If the damage is not evident until the goods are unpacked If the large item seemed to be intact until it was unpacked please contact our service team, either by e-mail info@technikdirekt.de or by phone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will arrange in consultation with you a return pick-up as well as a replacement of the consignment. We might possibly offer you a quick and uncomplicated repair job on site. Loss of consignment After receiving the information that your item has been dispatched, you can track the status of your consignment via package tracking at any time. If the delivery is still missing, please contact our service team, either by e-mail info@technikdirekt.de or by phone (++49 931 9708-800). Please have your customer number and your invoice number at hand. We will immediately track the consignment and keep you informed. You will certainly receive a replacement as soon as possible. | |||||||||
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