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 Warranty, repairs and return | |||||||||
| Repair service | |||||||||
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Defects in high quality, branded name articles are not always avoidable. This is first of all very annoying but TECHNIKdirekt will help and find a quick and easy solution.
Important information regarding repairs of articles with or without guarantee is as follows: Most important for you as a consumer is a quick and a cost-effective maintenance of your device. Many of our suppliers and service partners offer a reasonable and comfortable solution such as a pick-up or on-site repair service. Our customer service team will gladly assist you if you have any further questions (see below). Our tip for you: Take benefit of the service offers of the manufacturers to save time and money! Solution possibilities should always be enquired directly by the manufacturer at first. Any further questions? No manufacturer details found? Guarantee terms expired? Device has not been purchased through TECHNIKdirekt? How long is the period of guarantee? Worth repairing? ..... Questions upon questions – our service team will gladly assist you. Specially trained consultants will answer all your questions in matters of „repair“. Please contact our customer service team Monday to Thursday from 8 a.m. to 6 p.m. CET Fridays from 8 a.m. to 4 p.m. CET by phone ++49 93 02 - 98 68 300 or write an e-mail to kundenservice@technikdirekt.de If you wish to send us goods for repairs In case no service partner can be located on site, following points should be considered: Cost estimates: Before repairing old appliances a budget estimate is advisable. TECHNIKdirekt provides this service for all chargeable repairs. If we reject to repair you will be charged for the budget estimate. If you order a new item at TECHNIKdirekt instead, the estimate charges are free of cost. Important information: For large domestic appliances (e.g. washing machines or LCD TVs) TECHNIKdirekt does not offer any repair service. In such cases please contact an authorized service company on site. Our customer service team will gladly assist you. Please contact our customer service team Monday to Thursday from 8 a.m. to 6 p.m. CET Fridays from 8 a.m. to 4 p.m. CET by phone ++49 93 02 - 98 68 300 or write an e-mail to kundenservice@technikdirekt.de Please note: Your parcel with the defective article should include the following:
Please send your repair request post-paid to: TECHNIKdirekt Retourenservice Logistikzentrum Mainfrankenpark 320 D-97337 Dettelbach Germany Please note that we do not accept insufficiently stamped repair orders. Do not send any items as a packet, letter or consignment - these methods are not insurable or traceable. Please choose a safe transport package to prevent further damages. We therefore recommend to ship all items as a parcel. You will be notified as soon as your package arrives at TECHNIKdirekt. Any repair within the scope of the implied warranty or manufacturer warranty is free of cost. The repaired article will be sent to you free of charge. Repairs subjected to a fee are only carried out with your agreement. Repaired items are usually sent back to you via cash on delivery. | |||||||||
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