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 Warranty, repairs and return | |||||||||
| A defective article has been delivered | |||||||||
| Please verify your order upon receipt of the goods for any apparent defects like the condition of the articles and the completeness of the order. Should the delivered goods show apparent defects, including damages caused during transport, please reclaim immediately. Provided you are a consumer, the failure to reclaim immediately does not affect your warranty rights. In case you are a merchant and the order is part of the operation of your commercial enterprise, you must claim apparent defects immediately. If these defects are not claimed on time, the goods are considered to be approved. Should the delivered goods show any damage caused during transport, please let the forwarder confirm it immediately in writing. For further information please follow this linktransport damages. Contact our service hotline (++49 931/9708 800) to see what further steps are required to settle the matter. Our service personnel will find the best solution for you. Large defective units can either be picked up by our personnel or be repaired on site. In case you need to return a defective article, we will of course reimburse you the postage costs. We will see to it that we replace the articles at the earliest. | |||||||||
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